SMS Terms

Program name: RedHouse Lending Alerts. Sender: RedHouse Lending LLC, Company NMLS 2570863, 1200 S Reserve St, Suite F, Missoula, MT 59801, (866) 722-4282, support@redhouselending.com.

1. Two kinds of messages, two consents

Service messages. When you give us your mobile number and check the service-communications box, you agree to receive texts about your inquiry, preapproval, and loan: status updates, document requests, appointment confirmations, and replies to your questions. These continue while you have an active inquiry or loan with us.

Marketing messages. Only if you separately check the marketing box do you give your express written consent to receive marketing texts from RedHouse Lending, including messages sent with automated technology, at the number you provided. Marketing consent is not a condition of any loan or service. Marketing messages include rate-environment and homebuying education, program news, and event invitations.

By opting in to either, you confirm you are the account holder or an authorized user of the number, you are at least 18, and you understand message and data rates may apply.

2. Message frequency

Service messages: varies with your loan activity; typically 2 to 10 per month while a loan is in process. Marketing messages: up to 4 per month. [COUNSEL/10DLC: match the registered campaign.]

3. Cost

RedHouse doesn't charge for texts. Your carrier's message and data rates apply; check your plan.

4. How to stop

Reply STOP to any message and you'll receive one confirmation text and no further texts of that type. You can also call (866) 722-4282 or email support@redhouselending.com. We honor opt-outs within ten business days and immediately where our systems allow. Stopping marketing texts doesn't stop service texts about an active loan; reply STOP to a service text, or tell your loan officer, to stop those too. Stopping texts doesn't affect email, phone, or mail unless you tell us.

5. How to get help

Reply HELP to any message, call (866) 722-4282, or email support@redhouselending.com.

6. Quiet hours

We don't send marketing texts before 8 a.m. or after 9 p.m. in your time zone.

7. Carriers

Supported by major U.S. carriers, including AT&T, T-Mobile, Verizon, and their subsidiaries. Carriers are not liable for delayed or undelivered messages.

8. Privacy

Your number and consent records are handled as described in our Privacy Policy. We don't sell your number or share it with third parties for their own marketing. Consent records are kept for five years.

9. Loan officer texting

Your loan officer may text you from a RedHouse business number. Those messages are part of the service program above and are logged with your loan file. Every lender message identifies the loan officer and their NMLS ID as required by state law.

10. Changes

We may update these terms; the effective date shows when. Continued participation after a change means you accept it.

RHL-LEGAL-004 · counsel sign-off pending